Spa Policy


When I should arrive for my treatment?

If this is your first visit with us, please arrive 15 minutes prior to your appointment time so that you may relax and unwind before your treatment.

Is there someone to help me decide the best treatment for me?

Our spa manager or receptionist will be able to assist you to plan the best spa program that suits your needs.

What should I wear to the spa?

There is no need to bring extra cloth, bathrobes and slippers are provide in your private spa suite. Choose what’s the most comfortable for you. We provide you with hygienic disposable briefs. Our therapist will always use draping techniques to respect your privacy.

What if I am pregnant?

Please contact our spa manager or receptionists for advice on treatments that are safe to enjoy during pregnancy.

Should men shave before their facial treatment?

It is recommended that men shave a few hours before their facial appointments, rather than just before.

Spa etiquette & Minimum age?

To preserve the harmony within the spa kindly turn off your mobile phone. To maintain a peaceful environment, children under 16 years are not permitted in the spa.


These polities allow our spa therapist to reschedule open appointment times with other client/guest who maybe on our waiting list. Please remember that our staff works by appointment times.

As your treatment requires facilities to be reserved, we request a minimum of 4 hours’ notice if you are unable to keep your appointment. Please call our reservation number will be happy reschedule for you. No shows or appointment cancelled within one hour will incur with full amount.